1. Who we are
Watermelon Web is a South African web design and web app service. We work with local businesses and can also work with clients elsewhere in South Africa and worldwide.
- Trading name
- WATERMELON WEB
- Legal status
- Sole proprietorship
- Physical / legal address
- 11 Gazania Street, Riversdale, 6670
- VAT number
- Not applicable
- Tax number
- 9381684233
- Business registration number
- Not yet registered; formal business registration is planned for a later stage.
2. Services
We provide website strategy, design and development, hosting setup, maintenance, support, updates, and custom web app features when they are specifically agreed. A service may be supplied as a once-off project, a monthly package, or a custom agreement.
3. Quotes, acceptance, and scope
Work begins only after the client accepts a written quote, package, invoice, payment or subscription request, or confirms the work in a recorded WhatsApp or email conversation. Those records, together with these terms, form the agreed scope.
Anything not listed in the agreed scope is extra work and may be quoted, scheduled, or billed separately. We will try to flag scope changes before doing the additional work.
4. Client responsibilities
The client agrees to provide, where needed:
- accurate business information, text, logos, photos, and other project content;
- access to domains, hosting, email, platforms, or third-party accounts;
- clear approvals, decisions, and feedback within a reasonable time; and
- a contact person who is authorised to make project decisions.
Missing content, access, approvals, or slow feedback may move the timeline or launch date. The client confirms that they have permission to use every logo, photo, text, trademark, media item, and piece of business information they supply, and that our use of it for the project will not infringe another person's rights.
5. Payments and subscriptions
Prices, deposits, due dates, and billing frequency will be shown in the accepted quote, invoice, package, or payment request. Monthly website packages may be billed using a PayFast subscription or payment request, or another method agreed in writing.
Approving a subscription authorises recurring billing at the agreed amount and frequency until it is cancelled in line with the applicable agreement and our Refunds & Cancellation Policy. PayFast or another payment provider processes payment details; Watermelon Web does not store full card details.
6. Late or failed payments
If a payment fails or becomes overdue, we will give the client a reasonable chance to fix it. After reasonable notice, we may pause updates, support, hosting-related services, or temporarily suspend the website until the account is brought up to date. We will aim to avoid disruption and communicate before taking action wherever reasonably possible.
7. Domains, hosting, and third-party costs
Domains and hosting are included only when the accepted package or quote says so. Domain registrations, hosting, email, plugins, templates, APIs, paid software, and third-party apps may be billed separately unless expressly included.
If a client cancels, we can discuss a reasonable domain transfer or site export where the service and technology allow it. Amounts already due must be settled first, and the client may need to open or pay for their own replacement accounts.
8. Revisions and ongoing updates
Subscription plans include reasonable monthly updates only where the plan says they are included. Major redesigns, new pages, complex functionality, e-commerce, booking systems, dashboards, integrations, copywriting, large content uploads, and urgent work may be quoted separately unless already included in the scope.
9. Review, approval, and launch
The client will have a reasonable opportunity to review the project before launch. Once the client approves the work or starts using it publicly, the project is treated as accepted, except for genuine bugs or items recorded as incomplete. A preference change or new request after approval is not automatically a bug.
10. Ownership and intellectual property
The client keeps ownership of content they supply. Once all amounts for the affected work are paid in full, the client may use the final website content and design delivered for their business.
Watermelon Web may keep ownership of reusable code, frameworks, templates, components, tools, methods, processes, and general know-how used across projects. Third-party assets remain subject to their own licences. We may show the completed project in our portfolio and marketing unless the client asks us in writing not to.
11. No guarantee of business results
We can design, build, and maintain the agreed website or app, but we cannot guarantee sales, leads, revenue, search rankings, a specific Google position, traffic, or social media results. Those outcomes depend on many factors outside the website itself.
12. Third-party services
Websites often depend on services outside our control, including PayFast, Vercel, Supabase, domain registrars, hosting providers, Google, WhatsApp, email providers, and other platforms. We are not responsible for their outages, price or policy changes, security incidents, account restrictions, or service decisions, although we will reasonably assist with issues where that support is included.
13. Acceptable use
Clients may not use our work or services for illegal, fraudulent, harmful, abusive, hateful, infringing, deceptive, or malicious activity. We may refuse, pause, or end work connected to this kind of use, subject to applicable law and reasonable notice where appropriate.
14. Reasonable limitation of liability
We will perform the agreed services with reasonable care. To the extent legally allowed, Watermelon Web's total liability for a claim connected to an affected service is limited to the amount the client paid us for that affected service. We are not liable for indirect or consequential loss that was not reasonably foreseeable.
Nothing in these terms excludes or limits liability for fraud, gross negligence, or any liability or consumer right that South African law does not allow us to exclude or limit.
15. Authority to accept
The person accepting a quote, invoice, package, payment request, or subscription confirms that they have legal capacity and are authorised to act for the client or business. Where the law requires it, acceptance must be confirmed by a parent, guardian, or another duly authorised representative.
16. Changes and governing law
These are general website terms and may be updated as our services or legal obligations change. The latest version published here applies from the “Last updated” date, while any separately agreed written terms continue to apply to the extent stated in that agreement.
South African law applies to these terms. The parties should first try to resolve any concern in good faith and may use any consumer or legal remedies available under South African law.