Refunds & Cancellation Policy

We keep cancellation simple: tell us in writing, we confirm the end date, and we stop future billing where applicable.

Send your cancellation by email, WhatsApp, or another written message we can keep as a record. Email is best: watermelon.web.build@gmail.com.

Please include the business name and website or domain. You may include a reason if you want to, but you do not have to. We will confirm receipt, any notice period, the effective end date, amounts still due, and practical hosting, domain, or handover steps.

If you pay through a PayFast subscription, Watermelon Web can cancel the subscription from the PayFast dashboard after receiving your written request. You may also be able to manage or cancel it through your PayFast buyer account where PayFast makes that option available.

Cancelling the PayFast payment alone does not automatically close every service obligation or practical arrangement. Please also send written notice to Watermelon Web so billing, website, domain, hosting, support, and handover arrangements can be closed properly.

For month-to-month services, we ask for written notice before the next billing date so we can stop the next payment and plan a clean handover.

Where the Consumer Protection Act applies to a fixed-term agreement, the client may cancel with 20 business days' written notice and remains responsible for amounts due up to the cancellation date. A reasonable cancellation charge may apply only where the law allows it, taking account of the circumstances and value already provided. Nothing here creates an unlawful lock-in or removes a statutory cancellation right.

Once design, development, support, hosting, domain, or setup work has started, amounts for work already done and non-recoverable third-party costs may be non-refundable. This can include domain registrations, hosting, paid plugins, templates, integrations, licences, transaction fees, and setup costs already committed for the client.

If a client paid in advance for work that has not started or a service that has not been delivered, we may provide a full or partial refund after deducting work already performed and reasonable third-party costs already incurred. We will explain the calculation clearly. Any refund or cooling-off right required by law will still be respected.

If an agreement resulted from direct marketing and the Consumer Protection Act gives the client a cooling-off right, the client may cancel within the applicable cooling-off period by written notice. Any refund required by the Act will be handled within the legally required period. This clause does not narrow any other cooling-off right that may apply.

If a subscription payment fails, we will try to contact the client and give them a reasonable opportunity to update or correct payment. Continued non-payment may lead to paused support, updates, or temporary website suspension after reasonable notice.

• Future recurring billing stops once the cancellation is processed.
• Support and included updates stop on the confirmed cancellation date.
• Invoices and other amounts already due remain payable.
• Hosting, domain transfer, and a site export or handover can be discussed.
• The client may need to arrange and pay for replacement hosting or third-party accounts.

If the client does not transfer the site or arrange ongoing hosting, we may remove hosted services after reasonable written notice. We will try to allow enough time for a practical handover, subject to security, provider limits, and unpaid amounts.

Any cancellation, administration, export, or domain-transfer fee must be reasonable, connected to actual work or cost, and communicated before it is charged. There is no hidden penalty simply for asking to cancel.

This is a general website policy and may be updated as our services or legal obligations change. The latest version applies from the “Last updated” date, subject to any rights or written terms that already apply to an existing agreement.